By Stacey Watkinson
Human Resources plays a significant role in any organisation, bridging the gap between management and employees, issuing policies and ensuring they are followed, as well as supporting people through different stages of their careers. Whether you’re new to the company or a long-time employee, HR handles many questions that arise. In this blog, I’ll speak about some of the most frequently asked questions to HR departments and what you can typically expect in response.
1. What is the company’s remote working or hybrid model policy?
Answer: This all depends on the company and what they offer (services/goods, etc), what works for one company might not for another. If you ask your HR department, their usual response would be to outline whether employees are expected to work on-site, remotely, or a mix of both (hybrid). They may also provide you with details on flexibility, home-office reimbursements, and required in-office days. It is good practice for the location of employment to be included in your contract of employment and may also be in your staff handbook for future reference.
2. How do I apply for leave or time off?
Answer: HR can guide you through the official leave policy, which should include annual leave, sick leave, parental leave, and any special types of leave. Typically, you would apply for leave through a portal or submit a request in writing with your line manager’s approval, granting the leave.
3. What benefits does the company offer?
Answer: HR should be able to provide you with a detailed overview of benefits, things like:
- health insurance
- retirement plans
- wellness programs
- paid time off
- employee discounts
- professional development opportunities.
Please remember, these are ‘benefits’ and anything outside of the UK employment law statutory is not compulsory; it is just a nice way for the company to give back to their employees.
4. How is performance evaluated and how often?
Answer: If you ask HR this question, they should be able to explain the performance review process. This is usually conducted annually or semi-annually in ways like appraisals and supervisions. During these meetings, things that can be included are how goals are set, the role of self-assessments, feedback mechanisms, and the potential for raises or promotions.
5. What should I do if I experience harassment or discrimination at work?
Answer: HR is responsible for ensuring a safe and inclusive work environment for all. If you are unfortunate to experience harassment or discrimination in the workplace, HR should inform you about how to file a complaint, what the investigation process looks like, and what protections are in place to prevent retaliation.
6. When and how will I get paid?
Answer: Some HR departments handle payroll schedules, but not every company runs the same. That being said, HR will know when employees are to be paid, whether it’s bi-weekly or monthly, etc. They should also help you understand deductions, bonuses, and direct deposit setup or refer you to the correct team that will be able to guide you, I.E, the finance/payroll department. They can also clarify what happens during public holidays or leave.
7. How can I update my personal information?
Answer: Whether it’s a new address, banking details, or emergency contacts, HR should be able to direct you to an employee portal or relevant forms to update your records securely.
8. What happens if I want to resign?
Answer: HR can walk you through the resignation process, including any notice periods (should be outlined in your contract), final settlements, exit interviews, and returning company property. They can also clarify the handling of unused leave balances.
9. Can I transfer to another department or location?
Answer: HR typically manages internal mobility, but not all companies are the same. HR should be able to tell you what steps you need to take to transfer to another department, though. If you’re interested in switching roles or relocating, HR may be able to explain the internal application process, requirements, and whether approvals are needed from current managers.
10. What training and development opportunities are available?
Answer: Many companies offer further development opportunities. HR can provide information on company-wide workshops, certifications, mentorship programs, and access to learning platforms. In some organisations, if the training you require is more specialised to your department, then you may need to go through your direct line manager to access the training required.
My final words of advice
HR isn’t just there to enforce company compliance, they are also a support system for employees. If you have any questions, don’t hesitate to reach out to your HR departments, even if the questions are not listed here. Being informed gives you the power to get the most out of your workplace and avoid any unnecessary confusion later on.
If you are a organisation that needs advice and guidance in supporting your employees to get the best for your company, then don’t delay contact us today!
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